How to Return Merchandise
To return packaged or damaged merchandise, indicate the reason for return on the Invoice or packing slip that came with your order. Include the invoice or packing slip with the merchandise, and wrap everything securely. Return the merchandise to the address on the front of the invoice or slip. For added protection, we suggest that you insure the return shipment or send it via a trackable express courier service.

If you have lost your invoice or packing slip, please record your order number (your order number was included in the order confirmation e-mail message we sent you) on a separate piece of paper and ship the merchandise to the following address:

Otterswick Marketing
Returns
Woodhead
MAUCHLINE
Ayrshire
KA5 5YB
Scotland

Telephone: +44(0)1290 552 999
Fax: +44(0)1290 552 998
E-Mail: Returns@Otterswick.com

We are open from 9am until 5pm (British Time)
Monday through to Friday.
Thereafter we have a 24-Hour answering service that we regularly check for messages.

How to Return Gift Items
You may return a gift for store credit or a refund. To return a gift, include the packing slip, if available. If you did not receive a packing slip with the order, simply write on a separate piece of paper the name and e-mail address of the person who purchased the gift, along with your name and physical and e-mail addresses, and ship the product to the address listed under "How to Return Merchandise" above.

Refund Information
All refunds will be issued within ten days of the return receipt. A customer service representative will confirm the refund date and amount via e-mail. Please note that shipping and handling costs will not be refunded unless the return is being made due to an order error on our part. If you have any additional questions about this policy, please contact us by e-mail, phone, fax, or letter at the location above.