Please read the Terms of Use and Conditions of Sale below and register your agreement before placing an order on this site.

The full Terms of Use and Conditions of Sale

DISCLAIMER Relating to the use of the Otterswick.com web site.If you use any service provided by Otterswick Marketing, it will be on the terms which are stated in this Notice. The basis on which you purchase or make use of any advertised services or goods is that it is suitable to be used by you in conjunction with proper advice as to its application and adaptation for your particular requirements. The service is not made available to you on any other basis.
Who are we? Legal Identity
Otterswick Marketing is a sole tradership owned by H McMahon and operating at
P.O.Box 8110, Mauchline, KA5 5YB, Scotland.
Prohibited use
As a condition of your use of this Web site, you warrant to us that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Businesses must declare themselves.
Hyperlinks
This Web site contains hyperlinks to Web sites operated by other parties. Such hyperlinks are provided for your reference only. We do not control such Web sites and are not responsible for their contents. Our inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites.
General liability disclaimer
In no event shall Otterswick Marketing be liable for any indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the documents on this Web site whether based in contract, tort, strict liability or otherwise.
As a condition to your use of this site you agree to indemnify us and hold us harmless in respect of all losses, damages, fees, costs and expenses (including legal expenses) which we may incur by reason of (a) your use of this site in any many not expressly authorised hereby; (b) any breach by you of copyright in this site or any material displayed in it or comprising part of it; and/or (c) any taxes (except corporate or profit taxes) or customs or import duties or postage costs we may incur in respect of any order you may make.
Modifications
We reserve the right to change the terms, conditions, and disclaimers under which this Web site or any service offered through it is offered. This right shall not affect the existing terms and conditions accepted by you upon making a legitimate purchase using this Web site.
These terms and conditions shall not affect your statutory rights as a consumer.
General
This agreement is governed by the laws of Scotland. You hereby consent to the exclusive jurisdiction of the Scottish courts in all disputes arising out of or relating to the use of this Web site.
Use of this Web site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
This agreement constitutes the entire agreement between us with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.
Prices
The price is shown against each product or service. That price is valid for orders placed at the time the price is displayed by the Otterswick Marketing webserver at www.Otterswick.com (but not necessarily by other webservers such as proxy servers). The shipping charge for an order is calculated according to the destination country and the total weight of the order items. The full itemised bill, including the shipping charge, is shown when you complete the order form details (including your delivery address) but before you are committed to purchasing.
Ordering
Orders should be placed using the shopping basket and checkout system provided on this website. Provided you enter your e-mail address correctly in the customer details form, we will e-mail you firstly a copy of your order and then a Confirmation.
Payment
We accept payment by Access, MasterCard, VISA, Delta, JCB, and Switch credit card We also accept payment by cheque or bank draft.
In order to enter your credit card details, this Otterswick.com website will establish a secure link between your browser and a certificated secure server. Your card details will be encrypted for onward transmission to Otterswick Marketing. We will store them safely and pass them to our bank and to no other party. You should not attempt to send your credit card details by any method other than that provided. If you do so, Otterswick Marketing will not be liable for any loss. If you consider your credit card number has been fraudulently used you should contact the issuing bank.
Dispatch of goods and services
We, Otterswick Marketing, will normally arrange for goods to be dispatched within 3 days of receiving your order, unless a longer period is specified on the relevant pages of the Otterswick Marketing website. Where your order is for a service, it is hereby agreed that we may start to provide the service at any time after you place the order. If for any reason an item is unavailable, you will be notified and offered the choice of an alternative item or a refund.
In the UK, goods are sent via Royal Mail ­ by First Class Post (taking 2­3 days).
In Europe (3-5 days) and the Rest of the World (7-10 days)
Supply to addresses outside the United Kingdom. Where the local rights are held by another publisher we will inform you of this and endeavour to refer you to that publisher so that you can obtain the item locally.
Quality of Goods and Services and Returns Procedures
Our aim is that all Otterswick Marketing customers will be completely satisfied with the quality of the goods and services that they buy from us. If within seven days you are not satisfied with the quality of an item, or if an item is faulty or is not what you ordered, please e-mail faults@Otterswick.com with details. We will let you know the address to return the item to. When you have returned it, in good condition carefully packed and with details enclosed,we will send a replacement or a refund of your payment, whichever you request.
UK Consumer Protection (Distance Selling) Regulations 2000
In law you have a separate right of cancellation during a "cooling off" period. If you wish to cancel for any reason other than those listed in the previous paragraph, you have seven clear working days to let us know. If you wish to cancel under this provision, please e-mail us at cancel@Otterswick.com We will refund your payment on return of the item concerned.
If your order is for goods, the seven days start when the goods are delivered. We will let you know the address to return the items to. You must return the goods to us at your own expense and take care of the goods before returning them.
If your order is for the supply of services the seven days start as soon as you receive our order confirmation but once we have started to provide the service, you cannot cancel.
Refunds
When we refund a credit card payment, the amount to be refunded will be credited to your credit card account.
Responsibility for Local Taxes and Duties
You are responsible for payment of any Local Taxes and Import Duties levied in the country of the delivery address.
Application of VAT (Value Added Tax)
In the United Kingdom there is no VAT (Value Added Tax) on books, but there is VAT on videos, computer software and breeding equipment. This is currently 17.5% We are required to add VAT for all orders for goods other than books within the European Union; unless a valid VAT number is supplied when the order is placed. For deliveries outside the European Union, VAT will not be added.
Currency
Transactions are in £ Sterling.
Order Chasing Enquiries
If you have not received your order within a period of time that you consider adequate (depending on your location) please email us at late@Otterswick.com
Privacy Policy
We at Otterswick Marketing are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998), and our own Privacy Policy.
UK Data Protection Act
The personal details you supply to us may be stored in a computer database and used for our internal administration purposes. You may ask to receive a copy of your personal details held by us and to have any errors corrected. Full details are in our Privacy Policy.
Retention of Title
All goods that you order remain our property until you have paid for them in full. Complaints
Our aim is that you will be completely satisfied with our service and with the goods and servces that we sell. If you have any cause for complaint please e-mail, telephone, fax or write to us at:

Complaints Department
Otterswick Marketing
P.O.Box 8110
MAUCHLINE
Ayrshire
KA5 5YB
Scotland

Telephone: +44(0)1290 552 999
Fax: +44(0)1290 552 998
E-Mail: complaints@Otterswick.com

Applicable Law and Jurisdiction
These terms and conditions, your order and payment and the delivery of the goods and services you order, form the basis of a contract under the law of Scotland between you the customer and Otterswick Marketing. Your statutory rights under the law of Scotland are not affected by these terms and conditions.The Contract will be governed by the laws of Scotland and you hereby irrevocably submit to the exclusive jurisdiction of the Scottish Courts.
Consumer Rights.
None of the above Terms and Conditions affects your statutory consumer rights.